Support
Need help with Matchply? Most answers are in our FAQ. If you can't find yours, we're one message away.
⚠ Safety note: Matchply support is not an emergency medical or safety service. If you are experiencing a medical emergency or face an immediate safety threat, call 911 right away.
Help inside the app
- Help & Feedback: Profile → Settings → Help & Feedback. Our answers arrive in your Messages as "Matchply Support".
- Report or block a player: open the player's profile and tap Report or Block. To report a chat message, press and hold it and tap Report. Safety and misconduct reports are handled first and kept confidential.
- Delete your account: Profile → Settings → Delete Account, or see the Delete Account page.
Quick answers
How do I create a match?
There are a few ways, depending on how you want to play:
- Find Match (Lobby tab, or the button on My Matches): join an open game, or tap "Create your own" and choose an Individual (1v1), Multi-Player (pickup lobby) or Team match. Set the sport, time and place, and Matchply finds your opponents.
- Challenge (Lobby tab): invite friends to a game you set up - or a Flash Challenge right now - or challenge another team with your team.
- Squad Match (Lobby tab, or your team's page in the Teams tab): a game just for your team's members. You can open spots to other players if you need more.
- Tournaments & Leagues (Lobby tab): sign up for events run by hosts.
How do I change my password?
Profile → Settings → Password. Forgot it? Use "Forgot password" on the sign-in screen.
How do refunds work?
Paid games: see the refund policy for paid games. Tournaments and leagues: each host sets a refund rule, shown on the event page before you sign up - see tournament and league sign-ups. If the organizer or host cancels, you get a full refund.
Subscriptions are billed and refunded by Apple or Google under their own policies. For anything else about a charge, email [email protected] with your username and the date of the payment.
I didn't get an email or notification.
Check your spam folder, and make sure notifications are allowed for Matchply in your phone's settings. Most updates also show in the app under Notifications.
Report a bug
Found something that doesn't work? Send it through Help & Feedback in the app or email [email protected] with:
- What happened, and what you expected
- The steps that lead to it
- Your device model and iOS / Android version
- Screenshots, if you can